Customer Charter to improve urban water supply - Ghana Water Company The Ghana Water Company has come out with a Customer Charter to improve urban water supply in the country. The Customer Charter is a document which is to serve as a guide to the company to help address its operational lapses. In a message, the outgoing Minister for Water Resources, Works and Housing, Collins Dauda said the Charter is appropriate because it spells out the rights and responsibilities of both the company and consumers. It also provides the level of services the customer expects. GBC